ENTRENAMIENTO
The success of Teleacción is based on the methodology developed and operations in various types of voice and data BPO operations. After After several years of research, Teleacción identified that the success of a sales, collection or service channel depended on the need to have a management model that aligns all the actors involved at. This set of best practices guarantees standardized processes and aligned indicators, experience that constitutes the innovation behind the services provided by Teleacción.
PRODUCTOS GERENCIA MEDIA Y ALTA
9 HOURS OF TRAINING
LÍDERES Y DIRECTIVOS DE OPERACIÓN
These programs provide direction and management tools aimed at increasing productivity and optimizing resources in contact center management through the main critical areas of these operations: quality monitoring and assurance, human resource management, technology, administration, indicators and ICTs.
9 HOURS OF TRAINING
Marketing de contenidos
9 HOURS OF TRAINING
PRODUCTOS ASESORES
9 HOURS OF TRAINING
AGENTES
Sales, service and collections skills are developed through these programs. With In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.
OTROS PRODUCTOS
9 HOURS OF TRAINING
Modelo de Precisión
Este programa proporciona una metodología de preguntas concretas que ayudan a clarificar las solicitudes de los clientes. Mediante el MODELO DE PRECISIÓN de TELEACCION podemos transformar diálogos con una estructura superficial a diálogos profundos logrando reconocer lo que el cliente comunica y de esa forma entregar la respuesta precisa.
Entrenador de Entrenadores
Sales, service and collections skills are developed through these programs. With In this program, organizations receive a complete analysis of the group in terms of its strengths, weaknesses, and the Campaign Manual that are used for the development of the operation itself.
MALLA CURRICULAR
Labor Technician
1st trimester
2nd Trimester
3rd trimester
Introduction to BPO
P
CR2
Introduction to Sales
P
CR2
Transactional Monitoring
P
CR2
Math
CR3
Statistics
CR3
BPO Data
P
CR2
ICT Contact
P
CR2
Ethics
CR3
Security and Habeas Data
P
CR2
Communicative skills
CR2
Introduction to Collections
P
CR2
English Level A1
CR3
Entrepreneurship
CR1
Introduction Service to Customer
P
CR1
Introduction Social Networks
P
CR2
Professional Technician
1st trimester
2nd Trimester
3rd trimester
4th trimester
Tools for Productivity 3.2%
CR3
I
Communication Process 2%
F
CR3
Writing Basics 2%
F
CR3
Security and Habeas 5.6%
P
CR3
Techniques for Autonomous Learning 3.2%
CR3
I
ICT for BPO
P
CR3
P
Back Office & Face to Face and other Campaigns 5.6%
CR3
Collection Management 5.6%
P
CR3
F
Administrative Processes 2%
CR3
CR3
Math
3.2%
I
F
CR3
Statistics
2%
CR3
I
Enviromental culture
3.2%
P
Introduction BPO 5.6%
CR3
F
Customer Service 2%
CR3
P
Inbound Service Management 5.6%
CR3
P
CR3
Business Process Management
(BPM) 5.6%
F
Sales I 2%
CR3
P
Outbound Service Management 5.6%
CR3
F
Consumer Behavior 2%
CR3
P
CR3
Introduction to Document Management 5.6%
Technologist
1st trimester
2nd Trimester
Business Ethics 3.2%
CR3
I
CR3
Constitution and civic instruction 3.2%
I
F
Business Intelligence 2%
CR3
AND
CR3
Elective II
3%
AND
CR3
Elective I
3%
AND
CR3
Elective III
P
Human Resource Traceability 5.6%
CR3
AND
CR3
Elective IV
P
Competency Audit and Monitoring Processes
P
Improvement in BPO (Business Process Outsourcing) 5.6%
CR3
CR3
PROPEDEUTIC CYCLES: Resolution Ministry of Education: 146554. 146555 of 2016.
Be, Know, Do.
Know / Do priority
Development of business skills.
Traceability of skills
Grades for each level
Alignment based on the vision of the organization.
Evaluation of learning linked to performance.
Motivate, develop and retain retention (emotional salary).
It favors the succession plan.
Promotes self-development skills.
Professionalize performance.
Based on experimental actions.
