Pricing BPO
SEMINAR
Date to be defined
Time to be defined
Synchronous Virtual Format
objective
Will get fixing tools the prices that add value to the customer, but may also determine sale prices that are profitable.
Profits
Know the development and application of the best practices in the sector to your operation
Obtain specific tools for human resources management.
Develop tools to reduce turnover
9 HOURS OF TRAINING
Content
Global Trends in Contact Centers
Post-Covid Era Best Practices
Digital Channels
Aligning Performance Management (Management Model)
BPO Channel Results Management Model
Omnichannel
Structure
Indicators
Differential Profiles
Balanced Scorecard
Sigma
Financial analysis in operations according to KPI's
Billing units
Factors that affect it
Actions to take. Based on cases.
Return on Investment, IRR
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
