objective
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Obtain the necessary knowledge to successfully design and implement a retention campaign in the contact center with significant increases.
Profits
Know the fundamental principles that increase productivity in retention operations.
Possess the information to implement improvements in retention operations.
16 HOURS OF TRAINING
Content
Channel Maturation Scheme
Results Management Model
Transactional processes
Transactional Indicators
Efficiency Indicators
Quality indicators
Cost Indicators
3.Processes Support Areas
Processes Support Areas - HR
What is thought?
Human Resources Processes
Processes Support Areas Training
Learning Cycle
Agent Training
Processes Support Areas - monitor
Integrated monitor system
Monitor types
Monitor methods
Operational Monitoring
Strategic monitoring
Skills to develop
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Take with you all the information from the Third Party Relationship Management Seminar
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
