Synchronous Virtual Format
5, 6, 7, 8
Abril
9:30 AM a 13:30 PM
Hora Colombia
$260 USD
$1.020.000 COP
* This value does not include taxes
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
BENEFICIOS
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING
Content
How to detect training needs
Items to train
Processes
Product
Management Skills
Communication skills
Technology
Quality and cost efficiency indicators
Types of customers in the contact center according to perceptual channels.
Sales Skills Model: Needs Survey, Benefit Presentation, Objection Dismissal, Closing.
Collection skills model: communicate effectively, answer objections, close.
Skills model in Services: recognizes what is stated by the client, responds according to frequently asked questions
objective
objective
brochure
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9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
