objective
Develop the necessary skills of a successful Help Desk Advisor.
Profits
Improve customer service
Get participants to understand the importance of the help desk within the company's overall customer satisfaction strategy.
16 HOURS OF TRAINING
Content
Presentation
Importance of help desk
Industry data
Competencies
Answer within the established time
Use professional protocols
Properly record the information
Listen carefully to what the client says
Respond according to the provisions of the Frequently Asked Questions Manual
Remains calm at all times, even with clients or difficult situations
Comply with what you promise
Achieve personal management goals
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Take with you all the information of the Seminar Increasing the experience in collection channels
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
