Management and Measurement of Human Resources in the Contact Center (Omnichannel)
SEMINAR
Date to be defined
Time to be defined
Synchronous Virtual Format
objective
Design and successfully implement a human resources management model in Digital Channels according to best practices.
Profits
Know the development and application of the best practices of the sector to its Digital Channels
Obtain specific tools for human resources management.
Develop tools to reduce turnover
16 HOURS OF TRAINING
Content
Neurolinguistcia:
Perception Channels
Types of thinking
Extraversion - Introversion
Competencies Model for Digital Channels
Selection :
Description of charge for competencies
Job profiles by competencies
Training
Determination of training needs by competencies
Evaluation:
Performance evaluation through competencies
Awards and Competitions
Feedback :
Competency coaching
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Take with you all the information from the Human Resource Management and Measurement Seminar in the contact center
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
