objective
Determine minimum requirements of Agents.
Structure training programs.
Determine a mechanism for monitoring and verifying results.
Profits
Increase payment commitments.
Decrease duration of contact.
Identify the classes of customers.
16 HOURS OF TRAINING
Content
Chapter I
Introduction to the report.
Chapter II
Information gathering.
Collection Indicators Questionnaire.
Group Telephone Collection.
Basic telephone collection skills per representative with their strengths and weaknesses.
Complementary collection skills.
Chapter III
Final evaluation.
Strengths.
Weaknesses
Improvement areas.
Annexes
Technisisms Manual.
Benefits manual.
Manual of objections.
Closure process through brain dominance.
Call structure.
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Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
