Synchronous Virtual Format
15, 16, 17
Marzo
9:30 AM a 12:30 PM
Hora Colombia
$150 USD
$570.000 COP
* This value does not include taxes
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
BENEFICIOS
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING

Content
Customer experience
NPS customer satisfaction
Quality of service SLA
Operative strategy
Relationship model
Better practices
Operating Model
Journey Map
Empathic map
Indicators, Efficiency, Quality, Cost Transactional Processes
Support processes
Technological tools
IVR
CTI
CRM
Social networks

objective
objective

brochure
Customer Experience
¿necesitas más información?
Contáctanos
9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
