objective
It is a methodology of concrete questions used to clarify customer requests and respond to specific requests.
It is not easy to verbally express the same level of complexity and depth of how you think. The result of that translating thoughts into words is only an approximation of the original idea, a superficial structure. Through structured questions provided by the TELEACTION PRECISION MODEL, this surface structure is converted into a deep structure, recognizing what the client communicates and delivering a precise answer.
Profits
Transferable to coaches to be replicated in the organization
Certification that legitimizes the trainer to replicate the methodology TELEACTION PRECISION MODEL
Increase FCR
CEX Improvement (Customer Experience)
TMO decrease
Decrease in care costs
8 HOURS OF TRAINING
Content
BPO industry trend.
Neurological models.
Typology of clients.
Why a Precision Model when serving customers, selling and collecting.
Definition of the Precision Model.
Semantic structure.
Practices.
Campaign Manuals.
Validation tool.
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Take with you all the information from the Precision Model Seminar
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
