6, 7
Junio
9:30 AM a 12:30 PM
Hora Colombia
$200 USD
$750.000 COP
* This value does not include taxes
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
BENEFICIOS
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING
Content
Omnichannel trends in channels.
What is omnichannel.
Advantage.
Success stories.
Omnichannel Management Model.
Journey Map.
Types of channels: Email, webinar, web page / Landing Page, chat, telephone contact, social networks, blog.
Each channel for what.
Objectives of the monitoring system.
Skills to monitor.
Types of monitoring.
Monitoring frequency.
When.
To who.
Examples of formats.
Technological tools.
Awards and penalties.
Monitoring platforms.
objective
objective
brochure
Monitoreo y Aseguramiento de la Calidad en Canales Digitales
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9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
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1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
