23, 24, 30 y 31
Octubre
6, 7, 13 y 14
Noviembre
9:00 AM a 13:00 PM
Hora Colombia
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING
objective
objective
Características
-
-
Administración del canal telefónico inbound y outbound (16 horas)
Administración da canales y plataformas digitales (16 horas)
Presentación examen de certificación
Certificado de conocimiento
Certificado de asistencia
Ejercicios, talleres y herramientas técnicas
E-book de la certificación
2 Horas de mentoring
4 Webinars asincrónicos de profundización (120 min)
Valoración psicológica comparativo con la industria
You can take and / or prepare to take the certification exam with the packages that TELEACCION has designed to take your knowledge to the next level.
objective
Bronze
Silver
Gold
Diamond
objective
Trophy, Plaque or Medal
according to your level of
certification.
Diploma according to level
certification.
Have the opportunity of
be part of the committee
update of the
certification, which is
choose every 2 years.
Mention in the newsletter
monthly like new
certificate.
Appear in the gallery of
certificates on page
Web.
Recommendation in
LinkedIn conducted by
General Manager of
TELEACTION
¿necesitas más información?
Contáctanos
objective
Luis Salazar, Costa Rica
Prides Group
The Management Model has evolved a lot in the customer experience and the comprehensive way to handle the indicators.
A very enriching experience.
John Fredy Bedoya, Colombia
Konecta
It has been an enriching space for knowledge and learning in all topics associated with BPO operations, where we have reinforced new technologies and trends in speech analytics and this has allowed us to strengthen our knowledge.
John Fredy Bedoya, Colombia
Konecta
It has been an enriching space for knowledge and learning in all topics associated with BPO operations, where we have reinforced new technologies and trends in speech analytics and this has allowed us to strengthen our knowledge.
9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
