SEMINAR
How to effectively manage digital channels
21 y 22
Agosto
9:00 am a 13:00 pm
8 horas
Hora Colombia
1.000.000 COP +IVA
250 USD
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
• Provide tools to determine the indicators to be measured in social networks, whatsapp, chat and telephone channels.
• Develop basic Power BI concepts. Dashboard development for operation.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Content
Indicators
What are they
Classification
Forecast and Sizing:
Inbound Phone
Inbound Social Networks
Bidirectional SMS
Digital Dashboard
Managerial view
Coordinator view
Ranking view
objective
objective
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9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
