Is a  methodology  of specific questions used to clarify customer requests and respond to specific requests.

It includes:

• 8 Hours of training seminar on Precision TELEACTION Model.
• Campaign Manual.
• Monitoring Format.
• 50 Reflective Question Cards.
• 6 Clarification Question Cards based on What, How, When, Where, Who and How Much.
• Instructional card.

Characteristics:

• 50 Reflective Question Cards.
• 6 Specific question cards: What, How, When, Where, What for, Who.
• Instructive card.

Profits:

• Transferable to coaches to be replicated in the organization
• Certification that legitimizes the trainer to replicate the TELEACTION PRECISION MODEL methodology.
• Increase FCR.
• CEX (Customer Experience) improvement.
• TMO decrease.
• Decrease in care costs.

Addressed to:

Coaches, Supervisors and Monitors.