It is the fundamental tool to manage monitoring processes of the different BPO operations campaigns. It contains the best practices on how to perform monitoring processes in ELITE BPO operations.

• Monitoring manual.
• Ability to monitor.
• Sub items to consider.
• Weight of each of the skills.
• Qualification methods.
• Measurement scale.
• Calibrating monitors.

It includes:

• Monitoring process policies.
• Step by Step.
• Monitoring format.
• Rating weight and scoring.
• Way of giving feedback.

Characteristics:

• Success stories in similar campaigns.
• Customized to the conditions of each campaign.
• Includes monitoring format.

Profits:

• Increase FCR.
• CEX improvement (Customer Experience).
• Decrease in BMT.
• Decrease in care costs.
• Strengthening in monitoring areas.

Addressed to:

Operations  sales, service and collections.

Teleaccion services have a high content of technical and specialized development according to the conditions of each operation. Therefore for all products we will contact  with you to “calibrate” your needs and develop the product to meet them.

If you have any disagreement with our service or any of our products  Please contact us at +57 310 779 2197 and we will gladly resolve your concern.