How to monitor WhatsApp channels and Social networks
SEMINAR
Date to be defined
Time to be defined
Synchronous Virtual Format
objective
Design and successfully implement a monitoring system in multichannel operations in accordance with best practices.
Profits
Know the development and application of omnichannel in the different channels, increasing the quality and results of the operation.
Develop tools to improve quality in all channels.
9 HOURS OF TRAINING
Content
Omnichannel trends in channels
What is omnichannel
Advantage
Success stories
Omnichannel Management Model:
Journey Map
Types of channels: email, webinar, web page / landing page, chat, telephone contact, social networks, blog.
Each channel so
Objectives of the monitoring system
Skills to monitor
Types of monitoring
Monitoring frequency
When
To who
Examples of formats
Technological tools
Awards and penalties
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
