Synchronous Virtual Format
6, 7
Junio
9:30 AM a 12:30 PM
Hora Colombia
$170 USD
$570.000 COP
* This value does not include taxes
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING
Content
Digital Channels:
Which are
Advantages and disadvantages
Bells:
Sales
Collections
Service
Digital channel sizing
Inbound and Outbound:
Characteristics of each channel
Indicators to measure efficiency, quality, cost.
Sizing
Calculation tools
How to achieve higher levels of contactability?
Effective contact and its relationship with the skills developed in the agents
Control panel
objective
objective
brochure
Metodologías ágiles para el sector de BPO
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9 HOURS OF TRAINING
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
1
Disminuimos la duración de las sesiones de formación.
2
Garantizamos la interactividad con los participantes y herramientas pedagógicas.
3
Integramos plataformas de conferencia virtual, que permita mejorar la relación con los participantes, utilización de pizarras, separación de grupos que además genere métricas de control.
Methodology
