objective
Obtain the necessary knowledge to successfully design and implement digital collections campaigns with significant increases in costs.
Profits
Know the fundamental principles that increase productivity in omnichannel collections operations.
Possess the information to implement improvements in collection operations.
6 HOURS OF TRAINING
Content
Channel types characteristics:
Telephone
Chat
WhatsApp
Telegram
Messenger
Skills to develop:
Probe
Profits
Objections
Closing
Use of emojis, emoticons and gif:
Examples
Better practices
Metrics to measure
Metric ratio
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Take with you all the information from the Seminar How to develop skills in collections 4.0 by phone, chat, WhatsApp, Telegram and Messenger
Synchronous Virtual Training
Methodology
At TELEACCION we have adapted our training processes to the online training methodology, seeking to guarantee the high standard of pedagogical and technical training programs.
For this:
We reduced the duration of training sessions.
We guarantee interactivity with the participants and pedagogical tools.
We integrate virtual conference platforms, which allow to improve the relationship with the participants, use of whiteboards, separation of groups that also generate control metrics.
Strengths
