objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
objective
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
Obtain the necessary knowledge to manage digital Channels taking into account theories of queues, profiles of people, etc.
9 HOURS OF TRAINING
Content
Digital Channels:
Which are
Advantages and disadvantages
Bells:
Sales
Collections
Service
Digital channel sizing
Inbound and Outbound:
Characteristics of each channel
Indicators to measure efficiency, quality, cost.
Sizing
Calculation tools
How to achieve higher levels of contactability?
Effective contact and its relationship with the skills developed in the agents
Control panel
